Privacy Policy

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

1. Introduction and About Us

Wing Snob is a food business operating in the United States, committed to delivering exceptional dining experiences to our customers. We take your privacy seriously and are dedicated to protecting the personal information you share with us. This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant data protection regulations.

This policy applies to all personal information we collect through our website (wingxsnob.rest), mobile applications, in-store interactions, online ordering platforms, and any other channels through which you interact with Wing Snob.

Our contact details for all privacy-related matters are as follows:

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website, services, and business. Below is a detailed breakdown of what we collect and how we obtain it.

2.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect the following personal identifiers:

• Full name (first and last name)
• Email address
• Phone number or mobile number
• Mailing and delivery address (street address, city, state, ZIP code)
• Username and password for account access
• Date of birth (when required for age verification)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Financial Information

To process your food orders and transactions, we collect:

• Credit card or debit card numbers (processed through secure third-party payment processors)
• Billing address
• Transaction history and purchase records
• Digital wallet identifiers (such as Apple Pay or Google Pay references)

Please note: We do not store full credit card numbers on our servers. All payment data is handled by PCI-DSS compliant payment processors.

2.3 Order and Service Information

When you interact with our food ordering services, we collect:

• Order details, including items purchased, quantities, and customizations
• Delivery preferences and special instructions
• Order history and frequency of purchases
• Loyalty program information and reward points
• Customer feedback, ratings, and reviews submitted
• Dietary preferences or restrictions (if voluntarily provided)

2.4 Usage Data and Website Analytics

When you visit our website at wingxsnob.rest, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited on our website and time spent on each page
• Referring URLs (where you came from before visiting our site)
• Search queries entered on our website
• Click patterns and navigation paths
• Date and time stamps of visits
• Session duration and bounce rates

2.5 Device Information

We may collect technical information about the device you use to access our services:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Device identifiers and advertising IDs
• Screen resolution and display settings
• Network connection type (WiFi, cellular data)
• Mobile carrier information (where applicable)

2.6 Communications and Support Data

When you communicate with us directly, we collect:

• Email correspondence and support ticket contents
• Chat message logs and live support transcripts
• Social media messages and interactions
• Survey responses and feedback submissions
• Complaints and dispute records

2.7 Information Collected from Third Parties

We may also receive information about you from third-party sources, such as:

• Food delivery aggregator platforms that process orders on our behalf
• Social media platforms when you log in using social authentication
• Marketing partners and data enrichment services
• Publicly available databases and directories

3. How We Use Your Information

Wing Snob uses the personal information we collect for specific, legitimate business purposes. We will not use your data in ways inconsistent with the purposes described below.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for delivery or pickup
• Verifying your identity and authenticating your account access
• Communicating order confirmations, updates, and delivery notifications
• Handling refunds, exchanges, and resolving order disputes
• Managing loyalty and rewards programs
• Providing customer support and responding to your inquiries

3.2 Website and Service Improvement

• Analyzing website traffic and usage patterns to improve functionality
• Conducting A/B testing and usability studies
• Identifying and fixing technical errors and bugs
• Developing new menu items, features, and service offerings based on customer preferences
• Monitoring system performance and ensuring platform security

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or where permitted by law)
• Delivering personalized advertisements based on your order history and preferences
• Running targeted marketing campaigns through digital channels
• Notifying you about new menu items, seasonal specials, and events
• Conducting customer satisfaction surveys and market research

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Preventing fraud, abuse, and unauthorized account access
• Responding to legal process, court orders, or regulatory inquiries
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4. Cookies and Tracking Technologies

Our website at wingxsnob.rest uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

4.1 Types of Cookies We Use

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For a full description of the cookies we use, please refer to our Cookie Policy, which is available upon request at [email protected].

5. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties under the circumstances described below.

5.1 Service Providers and Business Partners

We share personal information with companies that help us operate our business, including:

• Payment processors (e.g., Stripe, Square, PayPal) to handle financial transactions securely
• Delivery and logistics partners to fulfill food delivery orders
• Email and communication platforms for sending transactional and marketing messages
• Analytics providers (e.g., Google Analytics) to understand website performance
• Cloud hosting and IT infrastructure providers to store and process data securely
• Customer support software vendors to manage support tickets and live chat
• Marketing agencies assisting with digital advertising campaigns

All service providers are contractually required to use your personal information only to perform services for us and in compliance with applicable privacy laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Compliance with federal, state, or local laws and regulations
• Responding to valid subpoenas, court orders, or government demands
• Cooperating with law enforcement agencies in investigations
• Protecting national security or public safety interests

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to a successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Consent-Based Sharing

We may share your information with additional third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or partner offers.

6. Data Security Measures

Wing Snob takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted using AES-256 encryption standards.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Multi-Factor Authentication: Access to our internal systems requires multi-factor authentication for authorized personnel.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing.

6.2 Administrative Safeguards

• Access to personal data is restricted to employees and contractors who have a legitimate business need.
• All staff handling personal data receive regular privacy and security training.
• Data access is governed by a principle of least privilege.
• We maintain incident response procedures to address potential data breaches promptly.

6.3 Breach Notification

In the event of a data breach that poses a risk to your personal information, we will notify affected individuals in accordance with applicable state breach notification laws, including those enacted by states across the United States. Notifications will be provided without undue delay and will include information about the nature of the breach, the data involved, and the steps we are taking to remediate the situation.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Wing Snob is committed to honoring these rights in a timely and transparent manner.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom we have shared it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: While we do not sell personal information for money, you have the right to opt out of sharing your data for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use of sensitive personal information to what is necessary to perform the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you services, charge different prices, or provide a different quality of service based on your exercise of privacy rights.

7.2 General Privacy Rights Available to All U.S. Customers

Regardless of your state of residence, Wing Snob extends the following rights to all customers:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal exceptions.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time.

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingxsnob.rest

We will acknowledge receipt of your request within 10 business days and fulfill your request within 45 calendar days. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it.

To protect your privacy and security, we may require you to verify your identity before processing your request. We will only use the information collected for verification purposes to authenticate your identity.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The following general retention guidelines apply:

When personal information is no longer required, we will securely delete, anonymize, or aggregate it in a manner that ensures it can no longer be associated with you as an individual.

9. Children's Privacy

Wing Snob's website, online ordering platform, and services are not directed to children under 18 years of age. We do not knowingly solicit, collect, or process personal information from minors. Our ordering and registration processes are designed for adult users only.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or legal guardian and believe your child has provided personal information to us without your consent, please contact us immediately at [email protected] so we can investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 years of age. Any such data discovered will be promptly deleted.

10. International Data Transfers

Wing Snob is a United States-based business, and your personal information is primarily collected, processed, and stored within the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country of residence.

In cases where we engage service providers or partners located in other countries, we take steps to ensure that appropriate safeguards are in place to protect your personal information during such transfers. These safeguards may include:

• Contractual data protection agreements with international service providers
• Standard contractual clauses approved by relevant authorities
• Compliance with applicable U.S. federal and state export and data protection requirements
• Ensuring recipient countries provide adequate levels of protection for personal data

By using our services, you acknowledge and consent to the transfer, processing, and storage of your personal information in the United States and other countries as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to those third-party platforms. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party services you visit or use.

Common third-party integrations on our website may include social media platforms (Facebook, Instagram, Twitter/X), payment processors, and delivery platforms. Each of these has its own privacy policy governing the use of your data.

12. Do Not Track (DNT) Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. As there is currently no universally accepted standard for responding to DNT signals, our website does not alter its data collection practices in response to DNT signals at this time. We will continue to monitor developments in this area and update our practices accordingly.

13. Marketing Communications and Opt-Out

With your consent or where otherwise permitted by law, Wing Snob may send you promotional emails, text messages, push notifications, and other marketing communications about our food offerings, special deals, loyalty programs, and new products.

13.1 How to Opt Out

You can withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link in any marketing email we send
• Replying "STOP" to any SMS/text message marketing you receive from us
• Logging into your account and updating your communication preferences
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages such as order confirmations, delivery updates, and important account notifications.

14. How to File a Complaint

If you have concerns about how Wing Snob handles your personal information, we encourage you to contact us first so we can attempt to resolve your complaint directly.

14.1 Contact Wing Snob Directly

Please reach out to our privacy team at:

• Email: [email protected]
• Website: wingxsnob.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.

14.2 Filing a Complaint with U.S. Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your concern to relevant regulatory authorities:

15. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website at wingxsnob.rest
• Send an email notification to registered account holders (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

16. Legal Basis for Processing (Where Applicable)

Under applicable U.S. privacy laws, Wing Snob processes personal information on the following legal bases:

• Contractual Necessity: Processing required to fulfill your food orders and provide services you have requested
• Legal Obligation: Processing required to comply with applicable federal and state laws
• Legitimate Interests: Processing for business analytics, fraud prevention, and service improvement that does not override your fundamental rights
• Consent: Processing for marketing communications and optional features where you have provided explicit consent

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.