Refund Policy

Effective Date: April 20, 2026 | Last Updated: April 20, 2026

1. Introduction

Wing Snob is committed to providing high-quality food products and an exceptional customer experience. We understand that issues can occasionally arise with food orders, deliveries, or services, and we want to make the resolution process as simple and transparent as possible.

This policy applies to all orders placed directly through our website at wingxsnob.rest, by phone, or through any authorized third-party delivery platforms where Wing Snob operates. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), and any relevant state-specific regulations.

If you have questions about this policy at any time, please contact us at:

2. Eligibility Conditions for Refunds

Not every order issue automatically qualifies for a refund. Wing Snob evaluates each refund request individually based on the circumstances described below. You may be eligible for a full or partial refund if one or more of the following conditions are met:

• Incorrect Order: You received an item that was materially different from what you ordered (wrong flavor, wrong protein, wrong sauce, etc.).
• Missing Items: One or more items included in your order confirmation were not delivered or were absent from your pickup order.
• Food Safety Concerns: The food received was undercooked, spoiled, contaminated, or otherwise unsafe for consumption at the time of delivery or pickup.
• Significant Quality Issues: The food delivered was substantially below the standard quality advertised, such as being burned beyond recognition, completely unseasoned, or in an otherwise unacceptable condition.
• Failed or Duplicate Charges: Your payment method was charged more than once for the same order, or you were charged for an order that was never fulfilled.
• Undelivered Orders: Your delivery order was marked as delivered by a driver but was never received, and no photo confirmation or other evidence confirms delivery to your location.
• Technical Payment Errors: A confirmed technical error on our ordering platform resulted in an unintended charge with no corresponding order.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. The following timeframes apply to all refund requests:

Requests submitted outside of these windows may be reviewed at Wing Snob's sole discretion, but we cannot guarantee a refund for late submissions. We strongly encourage customers to inspect their orders immediately upon receipt.

4. Non-Refundable Items and Services

Certain purchases and circumstances are not eligible for refunds under this policy. The following items and situations are explicitly excluded:

• Consumed orders: Food items that have been substantially consumed are not eligible for a refund unless a documented food safety concern existed.
• Correct orders with personal preference issues: If your order was prepared and delivered exactly as specified (correct items, correct customizations), but you simply changed your mind or no longer wanted it, no refund will be issued.
• Promotional and discounted items: Items purchased using promotional codes, coupons, or special discount offers are non-refundable unless a qualifying defect exists.
• Catering deposits: Deposits made for catering orders or large group orders are non-refundable once confirmed, unless Wing Snob cancels the order on its end.
• Gift cards and digital vouchers: Purchased gift cards or digital vouchers are non-refundable and non-exchangeable for cash.
• Delivery fees: Third-party delivery fees collected by courier platforms are not refundable by Wing Snob. You must contact the delivery platform directly for those charges.
• Service fees and taxes: Platform service fees and applicable sales taxes are generally non-refundable unless the entire underlying order qualifies for a full refund.
• Orders with delivery delays caused by third parties: Delays caused by courier services, traffic, weather, or other circumstances outside Wing Snob's control do not qualify for refunds.

5. How to Request a Refund (Step-by-Step)

If you believe your order qualifies for a refund under this policy, please follow these steps to submit your request:

1. Gather Your Order Information: Locate your order confirmation email or receipt. You will need your order number, the date and time of the order, and the items ordered.
2. Document the Issue: If applicable, take clear photographs or screenshots of the problem — this includes incorrect items, missing items, packaging issues, or food quality concerns. Visual documentation significantly speeds up the review process.
3. Contact Wing Snob: Reach out to us via email at [email protected] or through the contact form on our website at wingxsnob.rest. Include the following information in your message:
   • Your full name
   • Order number
   • Date and time of the order
   • Description of the issue
   • Photos or supporting documentation (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Await Confirmation: Our customer support team will acknowledge your request within 1 to 2 business days and may follow up with additional questions before making a determination.
5. Resolution Notification: Once your request has been reviewed, you will receive an email notification informing you of the outcome. If a refund is approved, the email will include the refund amount, method, and estimated processing time.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method. Please refer to the table below for estimated timelines:

Please note that Wing Snob initiates all approved refunds promptly, but processing times are ultimately determined by your bank or payment provider and are outside of our direct control. If you have not received your refund within the estimated timeframe, please contact your financial institution before reaching out to us.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory while the rest of the order was fulfilled correctly.
• A quality issue affected one item in a multi-item order, and the remaining items were delivered as expected.
• A promotional discount was applied to the original order, and the refund reflects the proportional discounted value of the affected item.
• Partial consumption of the food occurred before the issue was identified, and the reported concern pertains only to a portion of the item.
• Delivery was substantially delayed but ultimately fulfilled, and a courtesy adjustment is offered as compensation.

The exact amount of a partial refund will be communicated to you during the resolution process. You retain the right to dispute the partial refund amount through our dispute resolution process described in Section 10 below.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item exchanges in the same way a retail store might. However, we do offer the following remedies that function similarly to an exchange:

• Order Replacement: If your order was incorrect or significantly defective, we may offer to prepare and deliver or make available for pickup a corrected replacement order at no additional charge, subject to availability and timing constraints.
• Item Substitution Credit: If a specific menu item is unavailable at the time of a replacement, we will issue a store credit equal to the value of the unavailable item so you can redeem it on a future order.
• Catering Order Amendments: For catering or large orders, item substitutions may be arranged in advance if requested at least 48 hours before the scheduled order fulfillment time, subject to menu availability.

Replacement orders are subject to the same food quality standards as original orders. If you receive a replacement order that also fails to meet expectations, you may submit a new refund request for that order.

9. Cancellation Policy

Wing Snob begins preparing food orders shortly after they are confirmed. As a result, our cancellation window is very limited. Please review the cancellation terms carefully:

9.1 Standard Orders

You may cancel a standard order for a full refund only if you contact us within 5 minutes of placing the order and before food preparation has begun. Once preparation has started, cancellations are no longer accepted and no refund will be issued.

9.2 Scheduled Orders

If you place a scheduled or advance order, you may cancel it with full refund eligibility up to 1 hour before the scheduled preparation time. Cancellations made within 1 hour of the scheduled time may not be honored, and no refund will be issued.

9.3 Catering and Large Group Orders

Catering orders or large group orders require a minimum notice period of 48 hours for cancellation. Cancellations made with 48 or more hours' notice will receive a full refund of any deposit paid. Cancellations made with less than 48 hours' notice will forfeit any deposits paid. Full-balance cancellations within 24 hours of the event date will be assessed a cancellation fee of up to 50% of the total order value.

9.4 Wing Snob-Initiated Cancellations

If Wing Snob cancels your order for any reason, including but not limited to operational issues, ingredient shortages, or technical problems, you will receive a full refund of all charges to your original payment method within the applicable processing timeframe.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, you have the right to escalate the matter. Wing Snob is committed to resolving all customer disputes fairly and in good faith.

10.1 Internal Escalation

If you disagree with the initial decision on your refund request, you may escalate the matter by replying to the resolution email and requesting a secondary review. Please include any additional evidence or information that supports your case. A senior member of our customer experience team will review your escalation within 3 to 5 business days.

10.2 Chargebacks and Payment Disputes

You have the right to dispute a charge with your credit card issuer or bank if you believe a charge was unauthorized or if an agreed-upon refund was not processed. However, we encourage you to exhaust our internal resolution process first, as chargebacks may take longer to resolve and can result in additional complications for both parties. Wing Snob will cooperate fully with any chargeback investigation initiated by your financial institution.

10.3 Consumer Protection Resources

As a customer in the United States, you also have the right to file a complaint with the following agencies if you believe your consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov — for unfair or deceptive business practices under the FTC Act.
• Your State Attorney General's Office — for state-specific consumer protection concerns.
• Better Business Bureau (BBB): www.bbb.org — for mediation assistance.

10.4 Informal Resolution Preference

Before pursuing any formal dispute, Wing Snob strongly encourages customers to contact us directly so that we may have the opportunity to resolve the issue amicably. Most concerns can be addressed quickly when communicated through our official customer support channels.

11. Store Credit as an Alternative

In some cases, Wing Snob may offer store credit as an alternative to a monetary refund. Store credit:

• Is applied directly to your Wing Snob account and can be used on future orders at wingxsnob.rest.
• Does not expire within a 12-month period from the date of issuance.
• Is non-transferable and has no cash value.
• Cannot be combined with other promotional offers unless explicitly permitted.

Customers always retain the right to request a monetary refund instead of store credit when a qualifying refund condition is met.

12. Policy Amendments

Wing Snob reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website at wingxsnob.rest with an updated effective date. Continued use of our services after the effective date of any revision constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of any changes.

13. Contact Information

For all refund requests, cancellation inquiries, or questions about this policy, please contact our customer support team using the information below. We aim to respond to all inquiries within 1 to 2 business days.